Return & Exchange

At Label Sabahat, we craft every saree with care and intention. But if something doesn’t feel quite right, we’re here to make it right. Please read this policy carefully to understand how returns or exchanges work.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unwashed, and in its original condition, with all tags, labels, and packaging intact.

  • Return requests must be initiated within 7 days of delivery.

  • Sale items or items bought during promotions are non-returnable, unless damaged or defective.

  • For hygiene reasons, the following items are not eligible for return or exchange:

    • Earrings or other jewelry

    • Intimate wear

    • Customized or made-to-order pieces

How to Initiate a Return

  1. Request a Return
    Email us at labelsabahat@gmail.com with your order number, product details, and reason for return. We'll review and share the return process with you.

  2. Return Shipping
    Unless the item is defective or incorrect, return shipping is your responsibility. We strongly recommend using a trackable courier service.

  3. Approval & Processing
    Once we receive and inspect your item, we’ll email you to confirm whether the return has been approved. If approved, we’ll begin processing your refund.

Refunds

  • Refunds are issued to your original payment method or as store credit, based on your preference.

  • Original shipping charges are non-refundable, unless the item was damaged or incorrect.

  • Refunds are processed within 7–10 business days after we receive the returned item.

Exchanges

We offer free exchanges in the following cases:

  • Incorrect size or color

  • You received a defective or wrong item

Here’s how to exchange:

  1. Email labelsabahat@gmail.com with your order number and reason for exchange.

  2. Send the product back as instructed.

  3. Once we receive and inspect it, we’ll ship the replacement.

Exchanges take around 7–10 business days after the return is received, subject to stock availability.

Items That Cannot Be Returned or Exchanged

  • Earrings and jewelry

  • Intimate or personal wear

  • Customized or altered pieces

  • Anything purchased during sale or promotional events

Received the Wrong or a Damaged Product?

If something’s broken, damaged, or just not what you ordered—email us within 48 hours at labelsabahat@gmail.com with:

  • Your order number

  • Clear photos of the issue

We’ll replace it or refund you at no additional cost.

Cancellations

Want to cancel? No problem—as long as the order hasn’t shipped yet. Email labelsabahat@gmail.com immediately. Once an order is dispatched, cancellations aren’t possible, but you can initiate a return after delivery.

Policy Updates

Label Sabahat reserves the right to modify this policy at any time. Updates will always be posted on this page, so we encourage you to check back now and then.